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REQUEST FOR RETURN
AUTHORIZATION
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COMPLETE THE FORM AND SUBMIT TO THE ROTARY SERVICE GROUP
VIA E-MAIL. YOU WILL BE CALLED WITH A CONFIRMATION NUMBER (RA#) TO BE
ATTACHED TO THE UNIT BEFORE SHIPPING TO HAAS.
IMPORTANT NOTICE - Please
review our new Rotary Return Authorization (RA) policy below. The change
being made is significant. Please insure that everyone at your
organization who is involved with rotary repairs is informed of the
change.
Effective the 1st of November 2006 we will require a purchase order up
to $1000.00 when the RA number is issued or a credit card number. We
will call when the repairs are complete to advise of the cost. Should the
cost of the repair be more than $1000.00 we will call and ask for approval
of the repair costs. Should the cost of the repairs exceed the customers
expectations we will return the unit in the state that it was received.
Return shipping will be best way ground unless otherwise requested.
We will not bill your credit card until the repairs have been completed
and have advised you of the cost.
The intent of this new policy is to reduce the turn around time for the
repair of Haas rotaries products. During the past couple of years, we have
experienced many long delays
in shipping completed repairs back to customers. These delays are mostly
due to problems in arranging for the payment of repairs (RA’s).
In the past year, the average cost of repairs was about $1000.00. We are
asking that a "not to exceed" purchase order for $1000.00 be faxed to Haas
at the time the RA number is issued and if possible a copy included with
the RA that is shipped to Haas Automation Inc. for repair.
Limited Warranty Coverage
After the completion of a rotary repair, a 90-day service and
parts warranty applies.
Factory-specified maintenance procedures must be adhered to and recorded
in order to maintain this warranty.
This warranty is void if the rotary is subject to mishandling, misuse,
neglect, accident, improper installation, improper maintenance, or
improper operation or application, or if the machine was improperly
repaired or serviced by the customer.
Should you have any question please contact the Haas Service Department.
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SECTION 1. Contact Information |
| Date:03/18/2008
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* required
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| Contact:* |
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| Phone:* |
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HFO#: |
Dealers
Only |
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E-mail
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Shipping
Information |
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Company:* |
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Address:* |
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City:* |
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State:* |
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Zip:* |
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(þ
Only if different than Shipping) |
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Billing Information
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Company: |
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Address: |
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City: |
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State: |
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Zip: |
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SECTION 2. Product Identification |
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LOCATING THE SERIAL
NO.
HA5C-Stamped
into the name plate or below the handle on the raised portion
H5C/S5C -Located
on the top between the spindle nose and the grease fitting
HRT160/210/310/450/600
Lower left hand
corner of the front below the platter
HRT7/9/11/SRT
On the top
within one of the milled slots
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Control Serial No.: |
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| Indexer/Rotary Model: |
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Indexer/Rotary Serial
No.: |
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(þ
Only if NOT sending the Control) |
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IF NOT
SENDING CONTROL PLEASE EXPLAIN:
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SECTION 3. Motor Identification |
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Select which
diagram matches your Rotary Cable Connector. |
Brushless Servo (AC) 2
Plugs |
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7 Pinv |
11 Pinv |
14 Pin |
17
Pin |
28 & 7 Pin |
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Contact Haas Service before completing the rest of this form. |
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SECTION 4. Alarms & Reason for Repair |
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problem occurred, describe the following: |
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Alarms? |
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The
Rotary Product was being controlled by Haas Rotary Control Box or Haas
Mill? |
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a detailed explanation of the problem: |
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Special Instructions: |
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NOTE: Haas Automation will contact you upon
completion of the repair. |