Service Home How To Procedures Software Update - (Option 2) - NGC

Software Update - (Option 2) - NGC

Last updated: 02/04/2021

Software Update - (Option 2) - NGC

Introduction

NOTE:  This is procedure should only be performed by a Haas certified service technician. 

This procedure tells you how to download and update the software for machines that have the Next Generation Control.

 Important: The Next Generation Control software file size is about 2.5 GB. The download time is slower for USB 2.0 than for USB 3.0 memory devices. If possible, use a USB 3.0 memory device with a computer that has a USB 3.0 port.

 Note: For a updating the software on a simulator use Next Generation Control - Simulator - Multiboot procedure. If you replace the main processor or if you cannot put the machine back into operation refer to: Software - NGC - Troubleshooting Guide.

 Note: Do not upgrade to the current software from software version 100.16.000.1020 or lower. You need to upgrade to 100.16.000.1021 first then you can upgrade to the current software version.  For any issues during the installation refer to Software - NGC - Troubleshooting Guide.

 IMPORTANT: PALLET POOL MACHINES:  Before you update the software, Go to the Pallet Schedule Table and manually record the values on the table.

NOTE: Take note of the following when replacing a Main Processor PCB:

Software releases before 100.17.000.2040 must NOT be loaded to main boards with part numbers ending in the following:

  • 32-4252B
  • 32-4253B

Software releases before 100.20.000.1200 must NOT be loaded to main boards with part numbers ending in the following:

  • 32-4256
  • 32-4257

Tools Required

  • Minimum of 4 GB USB Memory Device.
  • Haas Control Key

Backup and Error Report

1

 Note: If are performing this procedure becaused the processor failed and you could not do a backup skip this section.

Set Setting 155, Load Pocket Tables, to ON.

 Note: Make sure the memory lock key switch is in the unlocked position.

Push [LIST PROGRAM].

Select the USB tab [1].

Push [F4], System [2].

Select Back Up Machine [3].

Push [ENTER].

2

This screen lets you select the data files to make copies of.

 Caution: If the machine has software version 100.15.000.1011, DO NOT select User Data [2] when you make a backup. Go to the User Data tab [1]. Select the User Data files to backup. Push [F2] to copy the files to the USB memory device.

Push [ENTER] to select or deselect what you must backup.

Push [F4] to make the backup.

3

Get a Error Report

Press [SHIFT] then [F3]

Wait until the error report process is finished.

Software Download

1

Log on to the hbc.haascnc.com 

NOTE: Only Haas Certified Service technicians can log into this site.

Select the Service tab [1].

Select Documents and Software [2].

Select Control Software.

Select NGC Software.

Select the Binary REL-100.xx.xxxx.xxxx.zip file to download the software file.

Next Generation Control - Configuration File - Download

1

NOTE: Steps 1 - 5 will show you how to update the software on the Haas software database system.  This will set the correct software version on the configuration files.  If you are reloading the configuration file, go to step 6.

Login to the hbc.haascnc.com 

Select the Service tab [1].

Select Activations [2].

Select Machine Software Update [3].

2

Enter the serial number for the machine [1] and select Find Machines [2].

Select Next [3].

3

Make sure the MAC address [1] on this screen matches the MAC address on the machine.

Push [SETTING].

Navigate to the Network tab to see the machine MAC address.

Select the Software Version [2] you are updating to.

Scoll down on the page and Select Next .

4

Enter any number in the Machine Generated code: field [1].

Enter a reason for upgrading [2].

Select Next [3].

5

Review the software update information [2].

Select Submit [1].

The screen will show an activation code.

You can ignore this code.

6

Select the Service tab [1].

Select Activations [2].

Select NGC - Configuration [3].

Enter the machine serial number.

Select Get Details [2].

7

Make sure the machine information is correct.

  1. Download  - This downloads all configuration files except for the factory setting (SN_.FS file).  Use this to update configuration only.  

  2. Download + Factory Setting File - This downloads all configuration files including the factory setting file.  Use this when doing  Option 5 Clean software install and no changes has been done factory setting files.  

  3. Patch File Download - This downloads the patch file mentioned in the service description.  Use this when adding a feature or a service part that requires a patch file.

8

Unzip the file.

Look at the structure of the unzipped folder. The files in the folder must have an exact structure so that the machine control can find the files.

If you have (2) folders named with the machine’s serial number [2], copy the SECOND folder to the root of the USB memory device.

If you have only (1) folder named with the machine’s serial number [1], copy that folder to the root of the USB memory device.

When you are finished, the USB folder structure must look like the picture on the left. The order of the files in the CONFIGURATION folder does not matter.

Software Update

1

Insert the USB memory device into the USB port on the Control pendant.

The USB memory device must contain the following in the root folder:

  • Configuration files folder [1]
  • HaasUpdateData folder [2]
  • Machine backup file [3]
  • Your HaasKey.txt file [4]

2

Power off the machine.

Press [POWER ON] while you press and hold the [U] button until the (4) linux penguins show.

3

The HAAS AUTOMATION SOFTWARE UPDATER screen appears.

Press [2] to begin the Software Update process.

The UPDATE SOFTWARE FROM USB screen appears.

This screen shows the Platform Update Version and Release Notes.

Press [ENTER] to continue.

Press [M] for MACHINE.

Press [1] key for Mill or [2] for Lathe Videos. 

The software update process will begin.

When the software update process is finished you will be prompted to cycle power.

Power off and power on the machine.

4

Go to the Haas Portal.

Use the Machine Software Update option to get the activation code.

Enter all the machine information.

Use the Machine Generated Code on the control to get the activation code.

Enter the activation code in the control and press [ENTER].

If you updated to software version 100.16.000.1030 or higher, make sure Media Display shows it has been purchased in theFeatures tab, in the Parameters tab. If it does not show that it has been purchased, load the configuration files again.

Media Display is a standard feature on all NGC machines with software version 100.16.000.1030 or higher.

5

Press [DIAGNOSTIC] to access the Parameters, Diagnostics and Maintenance screen.

Select the System tab.

Verify the System Platform Version [1] and Software version [2] are correct.

Configuration File Load

1

 Important: Make sure machine is in Service Mode. (DEBUG mode).

Insert the USB device to the control. The USB memory device must contain these items:

  • Your HaasKey.txt file [1]
  • Configuration files folder [2]

2

Press [EMERGENCY STOP].

Press [List Program].

Select the USB tab [1].

Select the directory with the serial number file name [2].

Press [ENTER] to put a Mark [3] in the box for the file name [2].

3

Press [F4] [1].

Select Load Parameters [2].

Press [ENTER].

 Important: This starts the parameter file installation. When done do not turn off the machine.

Wait until control finish load the configuration files. 

Note: If an error is generated during this process, generate an error report (SHIFT+F3) and notify the Haas service department.

Machine and Options Verification

Verify machine operation:

 Important: When this procedure is completed , make sure that the correct optional functions are enabled.

 Important: After you complete work on the machine, make sure you remove your Haas Control Key.

 Note: For all SS machines, you must set the T-Axis Grid Offset when you update software from 100.15.xxx.xxxx to 100.16.xxx.xxxx. Refer to Next Generation Control - Servo-Driven SMTC - Grid Offset and Tool Changer Offset.

 

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