Service Home How To Procedures Software Update - (Option 5) Clean Installation - NGC

Software Update - (Option 5) Clean Installation - NGC

Last updated: 02/04/2021

Software Update - (Option 5) Clean Installation - NGC

Important Software Notes

This procedure tells you how to perform a clean software install on machines that have the Next Generation Control. 

NOTE: THIS PROCEDURE SHOULD ONLY PERFORMED BY A HAAS CERTIFIED SERVICE TECHNICIAN.

 IMPORTANT:  ONLY USE OPTION 5 TO DOWNGRADE THE SOFTWARE.  REVIEW HARDWARE AND SOFTWARE COMPATIBILITY BEFORE PERFORMING A SOFTWARE DOWNGRADE.  INCOMPATIBLE SOFTWARE CAN CAUSE AN UNRECOVERABLE CONDITION.

 IMPORTANT: The Next Generation Control software file size is about 2.5 GB. The download time is slower for USB 2.0 than for USB 3.0 memory devices. If possible, use a USB 3.0 memory device with a computer that has a USB 3.0 port.

 CAUTION: The clean software installation puts the machine back in the factory configuration. The machine loses all data that is different than the factory installation.

 NOTE: MACHINE WITH EARLY SOFTWARE VERSION: Do not upgrade to the current software from software version 100.16.000.1020 or lower. You need to upgrade to 100.16.000.1021 first then you can upgrade to the current software version.  For any issues during the installation refer to Software - NGC - Troubleshooting Guide.

 SIMULATORS: For updating, the software on a simulator uses Next Generation Control - Simulator - Multiboot procedure.

DANGER:  MACHINES WITH APL.  Before you perform a clean install make sure you jog the AW-axis to a safe location.

 IMPORTANT: PALLET POOL MACHINES:  Before you perform a clean install, Go to the Pallet Schedule Table and manually record the values on the table.

 IMPORTANT: LATHES WITH BMT LIVE TOOLING:  Before you perform a clean install, remove the Live Tool Holders or after loading parameters verify the LT-Axis Spindle Orient Offset is set correctly.

 WARNING: If updating to 100.21.000.1130 or later reverse rotary files will not be included in the configuration files. Follow the procedure Reverse Rotary Direction Setup - NGC to add reverse rotary files. 

NOTE: Take note of the following when replacing a Main Processor PCB:

Software releases before 100.17.000.2040 must NOT be loaded to main boards with part numbers ending in the following:

  • 32-4252B
  • 32-4253B

Software releases before 100.20.000.1200 must NOT be loaded to main boards with part numbers ending in the following:

  • 32-4256
  • 32-4257

Software releases before 100.22.000.1010 must NOT be loaded to main boards with part numbers ending in the following:

  • 32-4290
  • 32-4291

Tools Required

  • Minimum of 4 GB USB Memory Device.
  • Haas Control Key

Backup and Error Report

1

 Note: If are performing this procedure because the processor failed and you could not do a backup skip this section.

Set Setting 155, Load Pocket Tables, to ON.

 Note: Make sure the memory lock key switch is in the unlocked position.

Push [LIST PROGRAM].

Select the USB tab [1].

Push [F4], System [2].

Select Back Up Machine [3].

Push [ENTER].

2

This screen lets you select the data files to make copies of.

 Caution: If the machine has software version 100.15.000.1011, DO NOT select User Data [2] when you make a backup. Go to the User Data tab [1]. Select the User Data files to backup. Push [F2] to copy the files to the USB memory device.

Push [ENTER] to select or deselect what you must backup.

Push [F4] to make the backup.

3

Get an Error Report.

Press [SHIFT] then [F3].

Wait until the error report process is finished.

Software Download

1

Log on to the hbc.haascnc.com 

NOTE: Only Haas Certified Service technicians can log into this site.

Select the Service tab [1].

Select Documents and Software [2].

Select Control Software.

Select NGC Software.

Select the Binary REL-100.xx.xxxx.xxxx.zip file to download the software file.

Next Generation Control - Configuration File - Download

1

NOTE: Steps 1 - 5 will show you how to update the software on the Haas software database system.  This will set the correct software version on the configuration files.  If you are reloading the configuration file, go to step 6.

Login to the hbc.haascnc.com 

Select the Service tab [1].

Select Activations [2].

Select Machine Software Update [3].

2

Enter the serial number for the machine [1] and select Find Machines [2].

Select Next [3].

3

Make sure the MAC address [1] on this screen matches the MAC address on the machine.

Push [SETTING].

Navigate to the Network tab to see the machine MAC address.

Select the Software Version [2] you are updating to.

Scoll down on the page and Select Next .

4

Enter any number in the Machine Generated code: field [1].

Enter a reason for upgrading [2].

Select Next [3].

5

Review the software update information [2].

Select Submit [1].

The screen will show an activation code.

You can ignore this code.

6

Select the Service tab [1].

Select Activations [2].

Select NGC - Configuration [3].

Enter the machine serial number.

Select Get Details [2].

7

Make sure the machine information is correct.

  1. Download  - This downloads all configuration files except for the factory setting (SN_.FS file).  Use this to update configuration only.  

  2. Download + Factory Setting File - This downloads all configuration files including the factory setting file.  Use this when doing  Option 5 Clean software install and no changes has been done factory setting files.  

  3. Patch File Download - This downloads the patch file mentioned in the service description.  Use this when adding a feature or a service part that requires a patch file.

8

Unzip the file.

Look at the structure of the unzipped folder. The files in the folder must have an exact structure so that the machine control can find the files.

If you have (2) folders named with the machine’s serial number [2], copy the SECOND folder to the root of the USB memory device.

If you have only (1) folder named with the machine’s serial number [1], copy that folder to the root of the USB memory device.

When you are finished, the USB folder structure must look like the picture on the left. The order of the files in the CONFIGURATION folder does not matter.

Clean Software Install

1

Insert the USB memory device into the USB port on the Control pendant.

The USB memory device must contain the following in the root folder:

  • Configuration files folder [1]
  • HaasUpdateData folder [2]
  • Machine backup file* [3]
  • Your HaasKey.txt file [4]

 Note: The backup file is not required. The clean software installation puts the machine back in the factory configuration. The machine loses all data that is different than the factory installation. You will need to reset all the data that was lost. For example customer's programs, offsets, pocket tool table, probe calibration etc.

2

Power off the machine.

Press [POWER ON] while you press and hold the [U] button until the (4) Linux penguins appear.

3

The HAAS AUTOMATION SOFTWARE UPDATER screen appears.

 Note: To see what software version is in the USB memory device: Press [1].

Press [5] to begin the Clean Software Install process.

A prompt will appear:  Do you want to make a full backup and proceed with clean installation now? Y/N or [CANCEL] to return to the main menu.

Press [Y] if the machine will not boot and you were not able to make a backup.

Press [N] if you already have a backup or if you are installing a new Main Processor PCB.

Press [M] for MACHINE.

Press [1] key for Mill or [2] for Lathe Videos. 

The Clean Software Install process will begin.

When the software update process is finished it will prompt you to cycle power.

Power off and power on the machine.

4

The Machine Initialization screen appears.

Enter the machine serial number in the Serial Number and Confirm Serial fields.

 Note: Be sure to enter the correct serial number. If you enter the wrong serial number, go back to Step 2.

Press [EMERGENCY STOP].

Press [ENTER].

Wait until the machine prompts for CYCLE POWER. Power off and power on the machine.

5

Go to the Haas Portal.

If you replaced the Maincon on the machine, use the Machine Hardware Update menu to get the activation code.

If you did not replace the Maincon, use the Machine Software Update option to get the activation code.

Enter all the machine information.

Use the Machine Generated Code on the control to get the activation code.

Enter the activation code in the control and press [ENTER].

If you updated to software version 100.16.000.1030 or higher, make sure Media Display shows it has been purchased in the Features tab, in the Parameters tab. If it does not show that it has been purchased, load the configuration files again.

Media Display is a standard feature on all NGC machines with software version 100.16.000.1030 or higher.

6

Press [DIAGNOSTIC] to access the Parameters, Diagnostics, and Maintenance screen.

Select the main Diagnostics tab.

Verify the Serial Number [1], Software version [2], and the System Platform Version [3] are correct.

Restore Machine

1

Skip this section if No Backup File is available.

Set Setting 155, Load Pocket Tables, to ON.

 Note: Make sure the memory lock key switch is in the unlocked position.

Push [LIST PROGRAM].

Navigate to the USB tab [1].

Select the HaasBackup (xx-xx-xxxx).zip file [2].

Push [ENTER] to put a mark in the box.

Push [F4], System [3].

Select Restore Machine [4].

Push [ENTER].

2

Push [EMERGENCY STOP].

Push [ENTER] to unselect the System Data [1]. 

Note:  Only select the System Data if you are re-loading the same version of the software.

Select User data, Programs, Factory Settings, Offsets, Macros, ATM, LSC, Settings, and Network [2].

Push [F4] to restore the machine.

 Note: Alarms, after the machine restores, are normal. Continue the procedure.

Configuration File Load

1

 Important: Make sure the machine is in Service Mode. (DEBUG mode).

Insert the USB device into the control. The USB memory device must contain these items:

  • Your HaasKey.txt file [1]
  • Configuration files folder [2]

2

Press [EMERGENCY STOP].

Press [List Program].

Select the USB tab [1].

Select the directory with the serial number file name [2].

Press [ENTER] to put a Mark [3] in the box for the file name [2].

3

Press [F4] [1].

Select Load Parameters [2].

Press [ENTER].

 Important: This starts the parameter file installation. When done do not turn off the machine.

Wait until the control finishes loading the configuration files. 

Note: If an error is generated during this process, generate an error report (SHIFT+F3) and notify the Haas service department.

Machine and Options Verification

Verify machine operation:

  • Make sure that the customer's rotary configurations are correct. Refer to: Built-in Rotary Parameter Identification
  • If the machine is equipped with a pallet pool option refer to the Enable Pallet Pool section of the installation procedure:
    Pallet Pool Installation
  • For UMC-350 machines: Verify the X-Axis Negative Max Travel parameter is correct after configuration files are updated - HSG-A 05-16-2023
  • Restore the Pallet Schedule Table information
  • Make sure the pocket table is correct
  • Make sure the work/tool offsets loaded
  • Zero Return All Axes
  • Test the tool changer
  • Test the spindle RPM
  • Test coolant operation
  • Test the chip auger
  • Calibrate the probe. Refer to: Next Generation Control - Probe Calibration (VPS)
  • Test the remote jog handle

 Important: When this procedure is completed, make sure that the correct optional functions are enabled.

 Important: After you complete work on the machine, make sure you remove your Haas Control Key.

 Note: For all SS machines, you must set the T-Axis Grid Offset when you update software from 100.15.xxx.xxxx to 100.16.xxx.xxxx. Refer to Next Generation Control - Servo-Driven SMTC - Grid Offset and Tool Changer Offset.

 

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