Customer Satisfaction Policy

Dear Haas Customer,

Your complete satisfaction and goodwill are of the utmost importance to both Haas Automation, Inc. and the Haas distributor (HFO) where you purchased your equipment. Normally, your HFO will rapidly resolve any concerns you have about your sales transaction or the operation of your equipment.

However, if your concerns are not resolved to your complete satisfaction, and you have discussed your concerns with a member of the HFO’s management, the General Manager, or the HFO’s owner directly, please do the following:

Contact Haas Automation’s Customer Service Advocate at 805-988-6980. So that we may resolve your concerns as quickly as possible, please have the following information available when you call:

  • Your company name, address, and phone number
  • The machine model and serial number
  • The HFO name, and the name of your latest contact at the HFO
  • The nature of your concern

If you wish to write Haas Automation, please use this address: 

Haas Automation, Inc. U.S.A.
2800 Sturgis Road
Oxnard CA 93030
Att: Customer Satisfaction Manager
email: [email protected]

Once you contact the Haas Automation Customer Service Center, we will make every effort to work directly with you and your HFO to quickly resolve your concerns. At Haas Automation, we know that a good Customer-Distributor-Manufacturer relationship will help ensure continued success for all concerned.

International:

Haas Automation, Europe
Mercuriusstraat 28, B-1930
Zaventem, Belgium
email: [email protected]

Haas Automation, Asia
No. 96 Yi Wei Road 67,
Waigaoqiao FTZ
Shanghai 200131 P.R.C.
email: [email protected]

Customer Feedback

If you have concerns or questions regarding this Operator’s Manual, please contact us on our website, www.HaasCNC.com. Use the “Contact Us” link and send your comments to the Customer Advocate.