Service Home USB - Troubleshooting Guide - NGC
Last updated: 03/14/2022

USB - Troubleshooting - NGC

Introduction

Use this document to troubleshoot USB issues and update problems on a machine with the Next Generation Control. If you can not find the scenario that matches your situation, please submit an error log ([SHIFT] + [F3]) to [email protected]

USB Requirements:

Service Troubleshooting Videos

Symptom Table

Symptom Possible Cause Corrective Action
The machine will not boot to the software updater screen when powering on and holding the U button. The USB deviced failed during a software update. Do not replace processor try to recover the software with the Software Update Recovery - NGC procedure.
[ERROR] appears during a software update or platform version update. The USB is not being read.
  1. Press [POWER OFF].
  2. Do the software update again with a different USB memory device.
Machines with 100.17.000.2040 of later, during a software update you get the following USB error: "The system check detected the USB connector is inserted into the wrong port on the skbif or main board......"
 The USB cable on the Maincon or SKIBF PCB is connected to the wrong location. Make sure the USB cable going to the SKIBF PCB is connected to the correct location, #2, on the Maincon PCB (See diagram below).
LCD Touchscreen
The TouchScreen does not respond to touch commands.		 The touchscreen USB cable is not connected correctly to the SKBIF PCB. Make sure that the USB cable connection is connected to J21 at SKBIF PCB.
Alarm 488 INTERMITTENT USB ERROR A communication timeout due to a faulty USB device.

Try a different USB device to see if the issue continues. Programs should be run from the control memory and not from the USB. Update the machine to the latest software.

If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service. Remove the USB device from the side of the pendant. If the alarm does not continue to generate, plug the USB directly into the SKBIF PCB or Main Processor PCB to find the faulty cable or PCB. If it does continue to generate, disconnect the other USB devices. See the Alarms 9100.017 & 9100.018 section below for steps.

Watch the video below and follow the troubleshooting done.

USB Cable - Troubleshooting
After plugging in the USB stick the machine flashes 'USB Mounted' and 'USB Unmounted' on the screen. The USB cable connector has an intermittent connection.

Watch the video below and follow the troubleshooting done.

USB Cable - Troubleshooting
USB Error message and or USB alarms. There may be a grounding error. Cycle power and see if the issue persists. Refer to the following video: USB Read Error Troubleshooting
There may be a connection issue. Refer to the following video to check each connection: USB Read Error Troubleshooting
The control freezes. Faulty USB stick or USB hub on the Main Processor PCB or SKBIF PCB.

Try a different USB device to see if the issue continues. Programs should be run from the control memory and not from the USB.

If the control freezes and the machine is unresponsive, Cycle Power the machine and take an error report and submit it to Haas Service. If the issue does not continue. Install the USB to the bottom port of J21 on the SKBIF PCB. If no, replace the cable from the pendant to the SKBIF PCB.
The control has a laggy/delayed response. Faulty USB stick or USB hub on the Main Processor PCB or SKBIF PCB.

Try a different USB device to see if the issue continues. Programs should be run from the control memory and not from the USB.

If the control is laggy, remove the USB stick from the side of the pendant. If the issue continues, take an error report at the time of the issue and submit it to Haas Service. If it does not continue, install the USB to the bottom port of J21 on the SKBIF PCB. If the issue continues, take an error report at the time of the issue and submit it to Haas Service. If it doesnt continue replace the cable from the pendant to the SKBIF PCB.
Alarms 9100.017 or 9100.018 NON RESETTABLE SOFTWARE ERROR is generated on machines with software version 100.21.000.1133 and lower. A communication timeout due to a faulty USB component.

Update the machine to the latest software. If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service. Disconnect the following USB devices to troubleshoot the USB device causing the alarm:

•USB drive on pendant.
•Touchscreen and disable the setting
•Wi-Fi and disable the Wireless Connection
•Robot Signal and disable the setting

See the Alarms 9100.017 & 9100.018 section below for steps.
Alarm 9010 TOUCH SCREEN MODULE ERROR A communication timeout due to a faulty Touch Screen USB device.

If installed, remove the USB device from the side of the pendant. Update the machine to the latest software. If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service.

Inspect and reinsert the touch screen cable. Reinstall the cable on the touch screen module in the same orientation. Disconnect the touchscreen cable at J21 on the SKBIF PCB and disable the touchscreen by changing Setting 381 - Enable Touchscreen to 0: Off. Does the alarm continue to generate?

•If no, replace the touchscreen assembly.
•If yes, disconnect the other USB devices.
Alarm 9011 WIFI MODULE ERROR A communication timeout due to a faulty Wi-Fi USB device.

If installed, remove the USB device from the side of the pendant. Update the machine to the latest software. If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service.

Disconnect the Wi-Fi at J12 on the Main Processor PCB and Disable the Wireless Connection in Settings > Network > Wireless Connection and press F1 to Disconnect. Cycle power the machine. Does the alarm continue to generate?

•If no, replace the Main Processor PCB.
•If yes, disconnect the other USB devices.
Alarm 9012 ETHERNET ADAPTER ERROR A communication timeout due to a faulty Robot signal USB device.

If installed, remove the USB device from the side of the pendant. Update the machine to the latest software. If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service.

Disconnect the Robot Signal cable at J8 on the Main Processor PCB and disable the Robot by changing Setting 372 – Part Loader Type to 0: Off.

•Does the alarm continue to generate? If no, replace the Main Processor PCB.
•If yes, disconnect the other USB devices.

Alarms 9100.017 & 9100.018 NON RESETTABLE SOFTWARE ERROR

Corrective Action:

  • Update the machine to the latest software.
  • If the alarms continues to generate, take an error report with the alarm present and submit it to Haas Service.
  • Disconnect the following USB devices to troubleshoot the USB device causing the alarm:
    • USB drive on pendant.
    • Touchscreen and disable the setting
    • Wi-Fi and disable the Wireless Connection
    • Robot Signal and disable the setting

1

USB Device

Corrective Action:

  • Remove the USB device from the side of the pendant. Does the alarm continue to generate?
    • If no, plug the USB directly into the SKBIF PCB at J21 or the Main Processor PCB at J7 to find the faulty cable or PCB.
    • If yes, continue to disconnect the other USB devices.

2

Touchscreen

Corrective Action:

  • Disconnect the touchscreen cable at J21 on the SKBIF PCB and disable the touchscreen by changing Setting 381 - Enable Touchscreen to 0: Off. Does the alarm continue to generate?
    • If no, replace the touchscreen assembly.
    • If yes, continue to disconnect the other USB devices.

3

Wi-Fi

Corrective Action:

  • Disconnect the Wi-Fi at J12 on the Main Processor PCB and Disable the Wireless Connection in Settings > Network > Wireless Connection and press F1 to Disconnect. Cycle power the machine. Does the alarm continue to generate?
    • If no, replace the Main Processor PCB.
    • If yes, continue to disconnect the other USB devices.

4

Robot

Corrective Action:

  • Disconnect the Robot Signal cable at J8 on the Main Processor PCB and disable the Robot by changing Setting 372 – Part Loader Type to 0: Off. Does the alarm continue to generate?
    • If no, replace the Main Processor PCB.

Electrical Diagram

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