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Tooling FAQ


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FREQUENTLY ASKED QUESTIONS 

HAAS TOOLING FREQUENTLY ASKED QUESTIONS AND GENERAL REFERENCE INFORMATION

Common Order Issues | Tax Exemption | General Information | Haas Dealer Questions | Tooling Catalog

Tooling Customer Support Contact

For orders placed online:  Tooling Customer Support Email: [email protected]

For orders placed through HFOs: contact your HFO 
USA: 805-988-6919 | Europe: +32 252 617 48

Q: How do I order Haas Tooling?

US: 
1. Online, direct from HaasTooling.com, using a Credit Card, PayPal, or Purchase Order.
*If you are expecting a Tax Exemption, Education Discount, or other discounts, verify totals before clicking the Place Order button.

2. Through your local Haas Factory Outlet (HFO). Contact your HFO/Haas Dealer, and purchase using a PO. (Account & Terms with Independent Dealer.)

Europe: 
1. Online, direct from HaasTooling.com, using a Credit Card, or PayPal.
*For Europe you must order with an account using your VAT.
*If you are expecting a discount, verify totals before clicking the Place Order button.

2. Through your local Haas Factory Outlet (HFO). Contact your HFO/Haas Dealer. (Account & Terms with Independent Dealer.)

Canada, Mexico, Asia, Africa, South America, and Australia:
Through your local Haas Factory Outlet (HFO). Contact your HFO/Haas Dealer, and purchase using a PO. (Account & Terms with Independent Dealer.)

To contact your HFO find their contact information at https://www.haascnc.com/about/contact.html to set up an account with payment terms.

For additional support, you may email: [email protected].

Q: How do I return my order?

US: 
1. If ordered online:
Log in to your account, and navigate to your order history. From there, choose the order you are returning, and click on “return order.” Select the quantity and reason for return. Once you are finished, submit your return. Your packing slip and paid shipping authorization will be generated.

2. If ordered through your HFO:
Contact your HFO to return your tooling purchase. 

Europe: 
1. If ordered online:
Log in to your account, and navigate to your order history. From there, choose the order you are returning, and click on “return order.” Select the quantity and reason for return. Once you are finished, submit your return. Your packing slip and paid shipping authorization will be generated.

2. If ordered through your HFO:
Contact your HFO to return your tooling purchase. 

Canada, Mexico, Asia, Africa, South America, and Australia:
Contact your HFO to return your tooling purchase. 

(Terms and Conditions – https://www.haascnc.com/about/haas-shop-terms-and-conditions.html)

Q: How do I return my order if I checked out as a guest?

US: 
Use this link below. You will need the order number and email address that the order was created with. Click on “return order.” Select the quantity and reason for return. Once you are finished, submit your return. Your packing slip and paid shipping authorization will be generated.

https://www.haascnc.com/ecommpartsstorefront/ecommparts/en/guest

Europe: 
Not applicable 
*Can only order with an account

Canada, Mexico, Asia, Africa, South America, and Australia:
Not applicable
*Can only order through your HFO

(Terms and Conditions – https://www.haascnc.com/about/haas-shop-terms-and-conditions.html)

Q: How do I find my account number?

US and Europe Only:

  1. Log in to your MyHaas account. You can use the link below.
  2. Navigate to the “Welcome” icon in the upper right corner.  
  3. Click on “My Account” and your account number will be displayed in RED in the Personal Details.


https://www.haascnc.com/ecommpartsstorefront/ecommparts/en/login

Q: How do I leave a review?

Navigate to the webpage for the item you want to review. If you are not already logged in to your account, click on the MyHaas icon at the top of page to log in or create an account. Scroll down to the bottom of the page, find the Product Reviews tab, and click on the “Write a Review” button.

Q: How do I check tracking information?

US and Europe Only:
Sign in to your MyHaas account. Navigate to the “Welcome” icon in the upper right corner, and click on “My Account.” Click on “Order History,” and then click on “Track your Order.”

Q: Where does Haas Tooling Ship?

Haas now ships to Europe, Canada, Mexico, Asia, Africa, South America, and Australia. 

Find your local Dealer here: https://www.haascnc.com/about/contact.html

Q: Where is my order shipping from?

US:
Your order will ship from Oxnard, California.

Europe: 
Your order will ship from Antwerp, Belgium

Canada, Mexico, Asia, Africa, South America, and Australia:
Your order will ship from Oxnard, California.

Q: Who can help me with my Tooling Questions?

You can email: [email protected], or reach us by using our Haas Tooling Live Chat. 

Q: Can I make changes to my order once it has been submitted?

Once your order has been submitted, our team quickly processes and ships your order immediately. To make changes, please contact us as soon as possible at 805-988-6919, email us at [email protected].

Q: How do I order through Haas Tooling with a PO?

US Only:
Net 30 terms directly with Haas Automation available only in the United States
  1. Here is the link to apply for and set up Net 30 terms with Haas Tooling:
    https://www.haascnc.com/Community/Events/haastooling-promo/open_terms.html.
  2. Once approved, shop on our website at https://www.haascnc.com/haas-tooling.html.
  3. During checkout, choose Open Terms (instead of credit card or PayPal).
  4. If you have any questions or payment issues with Open Terms, contact us through: [email protected].  
Europe, Canada, Mexico, Asia, Africa, South America, and Australia:
  1. To Order with a PO you must order through your local Haas Factory Outlet (HFO). Contact your HFO/Haas Dealer. (Account & Terms with Independent Dealer). 
Recently Updated

Common Order Issues


Q: I received an email that my order has been blocked. Why is it blocked, and what happens next?

The bank did not approve your transaction. Typical reasons are: generic decline, do not honor, invalid card info, etc.

To resolve this, please call us at 805-988-6919 to rerun the payment, or you can provide a new card. You can also email: [email protected].

Q: Why did I get an Error Page after submitting my payment at checkout?

The billing address is wrong (check with your bank to confirm), or the card number was entered incorrectly.

If you are still experiencing these issues, please contact us at 805-988-6919, email: [email protected].

Q: Why won’t my coupon code work?

These are typical restrictions that may apply to your coupon code:

  • Online Tooling orders only (can’t apply to POs through Haas Dealers)
  • Order total before the coupon is applied must be greater than coupon $ amount off.
  • May not be used with any other promotion code (can’t stack with other coupons)
  • May not be used with promo items in the cart
  • Must be logged in to your account (can’t use if checking out as a Guest)
  • Caps sensitive
  • Coupon expires
  • May not work if the account receives an Educational Discount

Q: Why is the pricing different between the website and my HFO?

Strikethrough sales pricing is limited to online orders only.

Recently Updated

Tax Exemption – U.S. Only


Q: How do I use a TAX ID (aka: Tax Exemption) when ordering tools?

First, create a MyHaas account online at: https://www.haascnc.com/ecommpartsstorefront/ecommparts/en/login?referrer=aem

Navigate to the “Welcome” icon in the upper right corner, and click on “My Account.” Select “Tax Exemption,” and include all applicable required information. Upload your certificate and submit your request. Your request will have a response within 1 business day. If approved, you will be notified, and taxes will automatically come off new orders, when placed through your MyHaas account.

If you are unable to submit your certificate, email [email protected], and include your account number.

*For U.S. only

Recently Updated

General Information


Q: Is there a training program for Haas?

The Haas Certification Program is a free online training curriculum for basic machine operation. Click the link below to get started:  https://www.haascnc.com/myhaas/haas_certification_US.html

Here is a video overview of the program: https://www.youtube.com/watch?v=C2Tie4JcP-o

Q: Can I run dry, no coolant?

We recommend running these tools with coolant at all times, to extend tool life. Coolant should not be intermittent, to avoid heat shock.

We (Haas) may run tools dry for the purpose of recording videos, so the cuts can be seen. If you are running low carbon steel like we are in the video, then you can trust the speeds and feeds on the video. If you are cutting different materials, the speeds and feeds required may vary. Feel free to download the “Speeds & Feeds” chart for suggested speeds and feeds for other material groups.

Q: Pull stud/retention knob torque spec?

40-Taper Pull Studs Torque Specification is 65 to 75 ft-lb.

Q: Who is the manufacturer for Haas Tooling?

We cannot disclose the manufacturer, but each shipment we receive in our California HQ is fully inspected, and goes through quality testing before it is put on the website to be sold.

Recently Updated

Haas Dealer Questions


Q: How do I find my local Haas Factory Outlet/Dealer?

To find contact information for your local Haas Factory Outlet, just go to the Find Distributor app linked below, and type in your ZIP code: https://www.haascnc.com/about/contact.html.

Q: How do I get help with my Haas machine, or find replacement parts?

To get help with a machine (schedule a service visit, order replacement parts, activation code, troubleshooting assistance, status of order, or new purchase order), please contact your local Haas Dealer (a.k.a. HFO). To find detailed Sales and Service contact information, click here: https://www.haascnc.com/about/contact.html. 

If you are interested in troubleshooting information, literature, or training videos, click here:  https://www.haascnc.com/service.html.

If you are not getting what you need from other avenues, please submit your question or concern directly to the Factory using this link: https://www.haascnc.com/service.html.


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美元价格不包括关税、报关费用、保险费、增值税及运费。
USD prices DO NOT include customs duty, customs fees, insurance, VAT, or freight.

人民币价格包含关税、报关费用、货运保险和增值税, 但不包括运费。
CNY prices include customs duty, customs fees, insurance, and VAT. DOES NOT include freight.

Haas Delivered Price

This price includes shipping cost, export and import duties, insurance, and any other expenses incurred during shipping to a location in France agreed with you as a buyer. No other mandatory costs can be added to the delivery of a Haas CNC Product.

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