|When I click on the CNC Images button in the Machine Origins Section I do not see any Machine Images.||Make sure that the CNC images folder is selected in the file explorer window. To select: This PC -->Data D:\ -->CNC|
|I have a tool with a calibrated length and the calibrated length does not match the value displayed on the unit.||Make sure that the MASTER origin is calibrated and the calibration values match those scribed on the tool sleeve. If the values do not match, open the Machine Origins Section, select and edit the MASTER origin, and enter in the correct X & Z values so that they match. Note: DO NOT enter any values for dZ and remove any if present.|
|Some measurement functions are greyed out and I cannot select them.||The intuitive software will only show the measurement functions that are possible given the tool geometry on screen. When the function is greyed out, it is impossible to use the function given the current geometry on screen. Attempt rotating the tool sleeve to solve this issue.|
|Label printer not working.||Click on the settings button on the home screen and open the system parameters window. Make sure the DYMO is selected as the label printer and the PDF Creator is selected as the printer.|
|The X & Z axis fine adjustment wheels are stuck.||The X & Z fine adjustment wheels have limited travel. If the wheel is stuck, you have most likely reached the end of travel for that axis. DO NOT USE FORCE TO EXCEED THIS LIMIT. Move the axis wheel in the opposite direction to give it more play, unlock the axis, and use rough positioning to get the axis crosshairs close to the edge of the tool profile. You can now re-lock the axis and use the fine adjustment wheel.|
|I cannot delete tools or machine origins||
In order to delete tools or machine origins, you must log in first. On the main page, open the settings window and select “LOGIN.” You will now be prompted to enter in the password. Enter the password "administrator". You are now able to delete the tools or the machine origins.
Note: You do not need to log off. The HTS400 will log off when you power down.
|The tool holder has a significant runout when placed in the tool sleeve. When the same tool is placed in the machine, it has significantly less runout.||Make sure the taper of the tool sleeve is thoroughly cleaned and the tool taper is clean without any burrs or porosity. Apply a light coat of oil to the tool sleeve taper and tool taper (ISO 68 Oil). This will help the tool remain centered when inserted and reduce tool holder runout.|
|Error Message: "Start Camera Error"||Check for a loose connection on the cable labeled TC that connects to the back of the monitor.|
|An error message indicating the USB Printing Support is too old to work with USB 3.0.||
The incorrect printer drivers have been selected. Identify the model of printer you have and select the correct drivers.
See steps 9 and 10 of the installation instructions for how to select printer drivers. 2.1 HTS400 - INSTALLATION
If the correct printer is not in the drop-down selection, update the HTS400's software and printer firmware. See 2.3 HST400 - UPDATE SOFTWARE.
|No printer shows up in drop down menu||Install printer drivers by following the software update procedure.|
|The full label is not being printed||Verify that the correct label size has been fed into the printer. The labels must be 36mm x 89mm (1-4/10” x 3-1/2”). More information about the labels can be found at 4.1 HTS400 - Maintenance.|
|Windows printer settings are incorrect. Follow the instructions in tab 5.2 HTS400 - Label Printing Issues.|
|On Boot up, the message "Error in database opening" is generated.||Contact Haas service for assistance.|
|HTS400 fails to boot up and generates the error "No bootable device found".||Contact Haas service for assistance.|
|One of the axis on the HTS400 will not find the home position.||
If, having moved an axis along its full length of travel, the HTS400 is not able to find a home position, the optical scale for that axis will need to be replaced.
Contact Haas service for instructions.
|While updating, the error message "USB key has not been detected!” is generated.||The USB stick with the update file was not plugged in during the 60 second countdown. Try the update again, and be sure to plug in the USB stick during the countdown.|
|The US stick was plugged in before the 60 countdown. Unplug the USB stick and restart the update process and be sure to plug in the USB stick during the countdown.|
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