NOTE: This is procedure should only be performed by a Haas certified service technician.
Haas machines with the Next Generation Control (NGC) can create an error report that saves the state of the machine for analysis. The error report is a ZIP file that includes a screenshot, the active program, and other information for diagnostics and system debugging. Train your customers to create this file immediately after a crash, a control freeze, an alarm, or when an apparent software bug appears.
Be sure to always generate the error report with the alarm active.
If the control freezes, and does not respond to input:
Use these steps to generate an error report:
Send the ZIP file and digital photo to [email protected] for analysis.
Download and print Next Generation Control - Software Update Checklist to manually record the machine configuration values. After the software is updated and machine data is restored you can check that machine configuration settings are set correctly.
Know this information about the stored data:
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This price includes shipping cost, export and import duties, insurance, and any other expenses incurred during shipping to a location in France agreed with you as a buyer. No other mandatory costs can be added to the delivery of a Haas CNC Product.
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2800 Sturgis Rd., Oxnard, CA 93030 / Toll Free: 800-331-6746
Phone: 805-278-1800 / Fax: 805-278-2255