Networks and operating systems are different from company to company. When your HFO Service Technician installs your machine, they can attempt to connect it to your network with your information, and they can troubleshoot connection problems with the machine itself. If the problem is with your network, you need a qualified IT service provider to assist you, at your expense.
If you call your HFO for help with network problems, remember that the technician can help only as far as the machine software and networking hardware.
Network Responsibility Diagram: [A] Haas Responsibility, [B] Your Responsibility,  Haas Machine,  Haas Machine Network Hardware,  Your Server,  Your computer(s).